Terms of service
1. Coming into effect of the contract
By placing an order with us, you submit a binding offer to conclude a contract with us. We can accept this offer either by sending an order confirmation via e-mail or by delivering the ordered items to you. We will initially send you an acknowledgement that your order has been received, via e-mail to the e-mail address you specified. The purchase contract will, however, not come into effect until we have sent our order confirmation to you via e-mail or have delivered the ordered items to you.
To place an order through our online shop, follow the six steps specified below:
1. Select the items you would like to order.
2. Enter your customer data, including your invoice address and any differing delivery address, where applicable.
3. Select the mode of delivery.
4. Select the payment method.
5. Review all entered information (such as name, address, payment method, ordered items) and correct it, if required, before you submit our order by clicking on ‘order liable to pay ’.
- If your order does not reach you due to own-fault (such as non-collection at the responsible post office, etc.), we reserve the right to charge you for the associated return costs and to offset them with the credit note for the ordered and non-delivered product. The remaining sum will be refund on your original payment method.
2. Contract text storage
We will store the contract text of your order. Before submitting your order to us, you can print it by clicking on the "Print" button in the last step of the ordering process. We will also confirm your order placement and send an order confirmation, including all order data aswell as our Terms and Conditions to your specified e-mail address.
3. Reservation of title
The delivered items will remain our property until paid for in full.
4. Prices and shipping costs
All prices are final prices and include statutory value added tax.
5. Terms of Delivery
Unless otherwise specified in the offer, we will dispatch the items within 2-3 working days following receipt of payment. In the case of payment on account or payment by direct debit, we will dispatch the items within 2 working days after delivery of the order confirmation, unless otherwise specified in the offer.
6. Terms of payment
Payment can either be made as a prepayment through an advance bank transfer or via PayPal. We reserve the right to exclude certain types of payment. If you choose to pay in advance, we will specify the bank details in the order confirmation. The invoice amount shall be transferred to our bank account within 10 days. A right of retention may only be exercised to the extent that the claims result from the same contractual relationship.
The warranty is based on the statutory provisions. The warranty shall be excluded if the items forming the subject of the contract are used or the buyer is not a consumer. If the customer is a consumer, the warranty period for the purchase of used items shall be one year.
When initiating, concluding, processing and rescinding a purchase contract, we collect, save and process data within the framework of the statutory provisions.
When you visit our internet site the IP address currently used by your PC, the date and time, the type of browser and the operating system of your PC as well as the websites you have visited will be logged. Conclusions regarding your personal data are, however, not possible, nor are they intended.
The personal data you provide to us when ordering or sending an e-mail (e.g. your name and contact details) will be processed only for corresponding with you and exclusively for the purpose for which you submitted the data to us. Your personal data will only be forwarded to the shipping company to the extent necessary to deliver the items. To process payments, we will pass on your payment information to the authorized credit institution.
We assure you that your personal data will not be forwarded to any third parties, unless we are legally obliged to do so, or you have explicitly consented to us transmitting your data. To the extent we commission third parties with the implementation and handling of processing steps, the provisions of the Federal Data Protection Act will be complied with.
Duration of storage
Personal data that has been submitted to us via our website is only stored until such time as the purpose, for which it was provided to us, has been fulfilled. To the extent that retention periods under commercial and tax law have to be adhered to, certain data may have to be stored for up to 10 years.
If you no longer agree with the storage of your personal data or the data has become incorrect, we will arrange for such data to be deleted, corrected or blocked upon your instruction, within the scope of the statutory provisions. If so requested, we will forward free
of charge information about any and all personal data we have stored about you. For questions regarding the collection, processing or use of your personal data and for information, correction, blocking or deletion of data, please contact:
Markensturm - Timo Kusian
Humboldtstraße 53-55, Section A
Links to other websites
Insofar as our Internet service refers or is linked to any third party websites, we cannot assume any warranty/liability for the accuracy or completeness of the contents and data security of such websites. Since we do not have any influence on compliance with data protection laws by third parties, you should review each offered privacy statement separately.
9. Applicable law
German law shall apply exclusively. With respect to a consumer, this choice of law shall only be applicable to the extent that no mandatory statutory provisions of the country/state in which the relevant person is domiciled or habitually resident, are limited.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
Humboldtstraße 53-55, Section A
Tel +49 (0)40 6758538-0
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.